Frequently Asked Questions

Question 1

What types of plans does WeConnect offer?

o Private Office: Closed offices with glass and aluminum walls where teams of up to 5 people can be accommodated. Ready to go to work, with desks, chairs and filing cabinets.
o Dedicated Desk: Have a fixed desk in one of our workstations. You will be installed in the same place every day.
o HotDesk: You just have to bring your laptop and choose where to sit in one of our common areas.
o Virtual Office: The virtual office offers a personalized telephone and correspondence address, improving the image of your business.

Question 2

What kind of business do we admit?

Our members range from entrepreneurs, freelancers and startups to small companies, consultants, satellite teams from large companies, foreign trade organizations, international organizations and foundations.

Question 3

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Does WeConnect charge members for basic services?

WeConnect does not charge members for basic services. We pay for electricity, internet, water, air conditioning, cleaning, receptionists and the condominium.

Question 4

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What insurance should WeConnect members have?

o General liability insurance covering the locations in which members do business.
o Heritage insurance that covers members’ personal assets.
o If you work for a company, your employer must have occupational accident insurance. If you do not have an insurance company, contact one of our agents to help you with your insurance policies.

Question 5

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How is the WeConnect termination policy?

WeConnect requires that members notify us that they want to end their contract fifteen days in advance before leaving the space.

Question 6

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How do meeting room reservations work and when are they charged?

Members can reserve meeting rooms through the WeConnect mobile application or at the front desk. When you have credits to book meeting rooms, they will be deducted from the monthly reservation. The credits for meeting rooms do not accumulate for the following month.

Question 7

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Can meeting rooms be booked more than one month in advance?

Meeting rooms can be booked up to one month in advance.

Question 8

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Can I cancel the meeting room reservation?

You can cancel the meeting room reservation 24 hours in advance. If you have a problem with your reservation, send a request for assistance and we will help you.

Question 9

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How is the process for starting your subscription, ending your subscription and changing office for WeConnect members?

o Starting your subscription: new members can access their workspace starting at 9:00 a.m. the day their plan begins. Note: We need to coordinate with the WeConnect staff to take fingerprints in the security system in order to enter.
o Ending your subscription: members leaving their workspace must leave before 4:00 p.m. on the last working day of the month (as indicated in the subscription contract). Members must return all keys and parking access cards to the WeConnect team to avoid associated charges.
o Office change: Members can move to their new office at 4:00 p.m. on the last business day of the month.

Question 10

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What is the WeConnect pet policy?

We love that our members have pets, but some real estate agencies do not allow animals in their buildings. If you are not sure if pets are allowed in your building send a support request.

Question 11

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What are the advantages for WeConnect members and where can I see a list?

As a member of WeConnect, you have special discounts on a lot of services: gym, transportation, security, lodging, administrative services, health, banking, food and many others.

Question 12

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How do benefits and collaborations work for members?

Among the opportunities available, there is the option to highlight, contribute, sell or promote products and services through WeConnect. We announce these collaborations through:

o Our social networks
o Newsletter for members
o Events
o Television screens

Question 13

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What kind of events does WeConnect organize in its spaces?

o Happy Hours: come and participate in the Friday happy hours where you will have the opportunity to meet other WeConnect members and do networking.
o Tastings: at WeConnect you can enjoy local products made by entrepreneurs with export quality.
o Coffee Concert: once a month come to our spaces where you can enjoy a concert, play or a conversation, while you drink a Carbonne coffee.

Question 14

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How can I organize an event on WeConnect?

To schedule an event on WeConnect, send a request to our team and report the details of the event (date and number of attendees).

Question 15

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What is the Weconnect Wifi policy?

WeConnect’s fastest Wi-Fi is the secured network: “Weconnect Wifi”, which can only be used by our members. Guests must use the Wi-Fi network «Weconnectguest Wifi»

Question 16

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The Internet or Ethernet port does not work

Send a request for assistance and our IT team will help you solve it.

Question 17

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Can I bring my own printer?

In WeConnect we offer you printing services so it is not allowed to bring your own printer. The private office plan includes 20 black and white prints per month.